Banga lore

An interesting customer service tale:

After what I have gone through today, I vow that I will NEVER buy another Dell computer again. I have a 4th gen. 15" powerbook, and two Dell desktop computers, at my home. One of the Dells had both of its cd/dvd drives quit working. I have a 3 year service contract, so I called, and called, and called, Dell. After five tries, and waiting over 30 minutes on each call, I finally connected with a human being. After much trouble shooting, without success, he finally advised to reinstall the operating system, and see what happens. He then said he would call back tomorrow night.

Well, I don't know how to reinstall the operating system if the cd/dvd drives DON'T WORK!!!

What a whiner! Expecting your service contract to guarantee service.... so naïve!