Numbnuts with attitude

Dear Northwest Airlines,

Let me tell you about my experience flying from Detroit to Chicago today.

It started with my luggage being carefully examined by a man who admitted that he had never been on a plane before. I don't know what purpose was served having my underwear ogled in a public place, but it wasn't very pleasant.

My flight was originally scheduled to take off at 1:34 pm. Due to a flight attendant being late, the estimated departure time was extended to 1:50 pm. After boarding the plane and taxiing to the runway, the pilot discovered that some maintenance paperwork had not been filed, so he had to return to the gate.

By the time I took off, it was 3:30 pm. Note that I could have made it to Chicago faster if I had driven my car.

Hypothetical question: If I had taken a customer satisfaction survey after landing in O'Hare Airport, what scores do you think you'd have received?

Sincerely,
Jeff